HP's commitment to return to apologize

  Hewlett-Packard Vice President Mr. Zhang Yongli the first to apologize to Chinese consumers on the services reflect the long-time users of the troubled apologize. He said that Hewlett-Packard has been user-oriented, to the user. After the incident occurred, several departments within HP has been working together to discuss solutions, efficient and high quality for the user to solve the problem. Hewlett-Packard attaches great importance to re-establish the user's trust, will strictly abide by state regulations, Zhang Yongli, said: "The confidence in HP's products."
      Zhang Yongli said that the incident took place, HP has a large number of internal investigations confirm that HP Services is a difference between policy and implementation problems caused. HP's strategy and the three packs is the same, but there are deviations from the operational level, there is not in place the implementation issues. If the user all the problems encountered in the three packs of law safeguards, we can according to the regulations allow users to extend the warranty period in accordance with law, or three packs of return.
      In this regard, HP users an apology, and will include Hewlett-Packard 450 service points nationwide, including all service providers to implement and the implementation of various strategies. In the next 30 days, HP will address the DV2000 and V3000 launched a service improvement plan, including five major initiatives: to strengthen the internal staff training and guidance; the establishment of customer service tracking system; build a better service to the decision-making system; to strengthen the partnership review mechanism be established; a valid user incentive plan. In fact, this is also the quality of HP's Gate incident from this problem found in.

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